Privacy policy for Karmanille.com

1. General

This privacy policy describes how Karmanille collects and processes personal data.
We take care of your data and process it in accordance with applicable data protection legislation (GDPR).

2. What information we collect

When you shop with us, we collect the following:

  • Name

  • Address

  • Phone number

  • Email address

  • Payment details (via Stripe – we do not store your card details)

3. Purpose of the processing

We use your information to:

  • Process your order

  • Contact you about your order

  • Comply with our accounting obligations

  • Improve our webshop and customer service

4. Third parties

We only disclose data to third parties if necessary (e.g. shipping company and Stripe).
Your information will not be sold or shared with others.

5. Storage and deletion

We keep your data for as long as necessary – e.g. 5 years according to the Danish Bookkeeping Act.
After that it is securely deleted.

6. Your rights

You have the right to:

  • Get insight into your data

  • Get them corrected or deleted

  • Withdraw consent

  • Complaint to the Danish Data Protection Agency

Contact us to exercise your rights: webshop@karmanille.com

Frequently asked questions

How do I find the right size for clothes?

We recommend taking a look at our size guide for exact measurements and size selection tips.

Can I return or exchange items?

Yes, we offer a return and exchange policy. Read more in our terms and conditions

When will my goods be shipped?

We strive to ship orders as quickly as possible. Usually the goods will be shipped within 1-2 working days.

How can I contact customer service?

You can contact our customer service by phone, email.

webshop@karmanille.com